Gift Cards
The Gift Center is where you buy, share, and redeem ZenMux gift cards. Once redeemed, a gift card is converted into PAYG Credits in the recipient's account. Gift cards cannot be redeemed for subscriptions.
Personal accounts only
The Gift Center is currently available to personal accounts only. If you are working in an organization account, switch back to your personal account first.
Buying a gift card
- Sign in to ZenMux and open the Gift Center.
- Click Buy Gift Card.
- Pick a preset amount, or enter a custom whole-dollar amount between $5 and $500.
- Choose a card design and a payment method. The recipient's email address and your message can be filled in later, when you share the card.
- Complete the payment and wait for the gift card to be generated.
Purchase limits
By default, each account can buy up to 10 gift cards per day, for a combined total of no more than $1,000. The limits shown on the purchase page always take precedence.
Sharing a gift card
Find an available gift card in the Purchased list and click Share. You can then:
- Send it to the recipient's email address;
- Save it as an image;
- Copy the redemption link.
Double-check the recipient's email address before sending:
| Recipient status | Binding and redemption rules |
|---|---|
| Already registered with ZenMux | The gift card is bound to that ZenMux account and can only be redeemed by it. Once sent, it is no longer refundable. |
| Not registered with ZenMux | The gift card is not bound to any account, so anyone with the image, link, or code can redeem it. |
Share through trusted channels only
Each gift card can be redeemed only once. Never publish the card code or redemption link publicly.
Redeeming a gift card
- Sign in to the personal ZenMux account that should receive the credits.
- Open the Gift Center and click Redeem.
- Enter the card code in the
ZMGC-XXXX-XXXX-XXXXformat and confirm. - Once redeemed, the amount is added to the current account's PAYG Credits immediately.
You can also open the redemption link provided by the sender. The card code is pre-filled, but you still need to confirm the redemption manually.
Redemption link format:
https://zenmux.ai/platform/redeem?code=ZMGC-XXXX-XXXX-XXXXReplace ZMGC-XXXX-XXXX-XXXX with the full gift card code. For example:
https://zenmux.ai/platform/redeem?code=ZMGC-8K2M-P4QW-N7XRIf redemption fails
Entering invalid card codes several times in a row temporarily locks redemption. If you see messages such as "already redeemed", "refunded", or "recipient mismatch", check the card status and recipient email address with the sender first.
Reviewing records and requesting refunds
| Tab | Purpose |
|---|---|
| Purchased | Review the gift cards you bought and their current status |
| Received | Review the gift cards you received and redeem the available ones |
| Transactions | Review purchase charges, redemption credits, and refund statuses |
Only gift cards that the buyer kept, has not shared or redeemed, and that are still within the refund window are eligible for a refund. The default refund window is 24 hours after purchase. Refunds are returned through the original payment method with a 5% processing fee deducted. Final eligibility, amounts, and progress are always as shown on the page.
FAQ
Can I transfer credits to someone else after redeeming?
No. Once a gift card is redeemed, the amount becomes PAYG Credits in the current account.
Can a gift card be redeemed for a subscription?
No. Gift cards can currently only be redeemed for PAYG Credits.
What if the gift card doesn't appear right after a successful payment?
Payment confirmation can take a moment to process. Refresh the Gift Center shortly afterwards and check the status under Transactions. If nothing changes after a long wait, contact ZenMux support with the transaction time and order details — do not send the full card code.